Consumer Rights (Withdrawal - Cancellation and Return Conditions)

GENERAL:

1.If you place an order electronically through the website you are using, you will be deemed to have accepted the pre-information form and the distance sales agreement presented to you.

2.Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014 / 29188), as well as other applicable laws in force, with respect to the sale and delivery of the purchased product.

3.Shipping costs related to product delivery shall be paid by the buyer.

4.Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that the legal period of 30 days is not exceeded. If the product is not delivered within this period, the buyer may terminate the contract.

5.The purchased product must be delivered in full, in accordance with the specifications stated in the order, and, where applicable, together with documents such as a warranty certificate and user manual.

6.If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF PAYMENT FOR THE PURCHASED PRODUCT IS NOT MADE:

7.If the buyer fails to pay the purchase price or cancels the payment in the bank records, the seller’s obligation to deliver the product shall cease.

PURCHASES MADE THROUGH UNAUTHORIZED USE OF A CREDIT CARD:

8.If, after the product has been delivered, it is determined that the credit card used by the buyer for payment was unlawfully used by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer must return the product subject to the contract to the seller within 3 days, with the shipping costs borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN CIRCUMSTANCES:

9.If force majeure events beyond the seller’s control occur and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed.

If the buyer cancels the order and payment was made in cash, the amount will be refunded in cash within 14 days from the date of cancellation. If the buyer paid by credit card and cancels the order, the product price will be refunded to the bank within 14 days from the date of cancellation; however, it may take 2–3 weeks for the bank to credit the amount to the buyer’s account.

BUYER'S OBLIGATION TO INSPECT THE PRODUCT:

10.Before accepting delivery, the buyer shall inspect the goods/services subject to the contract and shall not accept delivery from the cargo company if they are damaged or defective, such as dented, broken, or with torn packaging. Goods/services that are accepted shall be deemed to have been delivered intact and in good condition.

The BUYER is obliged to carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

11.The BUYER may exercise the right of withdrawal by rejecting the goods and withdrawing from the contract within 14 (fourteen) days from the date the purchased product is delivered to the buyer or to the person/organization at the address specified by the buyer, provided that the SELLER is notified through the contact details below, without assuming any legal or criminal liability and without giving any reason.

12.SELLER’S CONTACT INFORMATION FOR SUBMISSION OF THE RIGHT OF WITHDRAWAL NOTICE:

COMPANY:

NAME/TITLE: ….COSMETICS

ADDRESS: ……………

EMAIL: info@....cosmetics.com

TEL:

FAX:

PERIOD FOR THE RIGHT OF WITHDRAWAL:

13.If the purchase is for a service, this 14-day period begins on the date the contract is signed. In service contracts where performance has begun with the consumer’s approval before the expiration of the withdrawal period, the right of withdrawal may not be exercised.

Information regarding the right of withdrawal has been provided to the buyer in the Distance Sales Agreement and Cancellation Conditions, and the buyer places the order with full knowledge of the withdrawal terms.

14.The costs arising from the exercise of the right of withdrawal shall be borne by the SELLER.

15.In order to exercise the right of withdrawal, the SELLER must be notified in writing within the 14 (fourteen) day period by registered mail with return receipt, fax, email, or another method specified by the SELLER, and the product must not have been used, in accordance with the provisions of “Products for Which the Right of Withdrawal Cannot Be Exercised” set forth in this agreement.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

16.The invoice of the product delivered to a third party or to the BUYER must be included with the return. (If the invoice of the product to be returned was issued to a company, it must be sent together with a return invoice issued by the company. Returns of orders invoiced to corporate entities cannot be completed unless a return invoice is issued.)

17.The return form must be submitted, and the products to be returned must be delivered complete and undamaged, together with their box, packaging, and any standard accessories, if applicable.

RETURN CONDITIONS:

18.The SELLER is obliged to refund the total amount and return any documents that place the BUYER under debt within no later than 10 days from the date the withdrawal notice is received, and to take back the goods within 20 days.

19.If the value of the goods decreases or return becomes impossible due to a fault attributable to the BUYER, the BUYER is obliged to compensate the SELLER for the damages in proportion to the degree of fault. However, the BUYER is not responsible for changes or deterioration resulting from proper use of the goods or product within the withdrawal period.

20.If, due to the exercise of the right of withdrawal, the order total falls below the campaign threshold set by the SELLER, the discount amount benefited from under the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

21.Products that are prepared in line with the BUYER’s request or clearly for personal needs and are not suitable for return; underwear bottoms, swimsuits and bikini bottoms, cosmetic products, single-use items, goods that are perishable or likely to expire; products that are not suitable for return for health and hygiene reasons if their packaging has been opened by the BUYER after delivery; products that are mixed with other items after delivery and cannot be separated by their nature; periodicals such as newspapers and magazines other than those provided under a subscription agreement; services performed instantly in electronic form or intangible goods delivered instantly to the consumer; and audio or video recordings, books, digital content, software programs, data recording and storage devices, and computer consumables whose packaging has been opened by the BUYER cannot be returned in accordance with the Regulation.

In addition, the right of withdrawal cannot be exercised for services that have begun to be performed with the consumer’s approval before the expiration of the withdrawal period, in accordance with the Regulation.

22.Cosmetic and personal care products, underwear, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassette tapes, as well as stationery consumables (such as toner, cartridges, ribbons, etc.) must have unopened packaging and must not have been tried, damaged, or used in order to be eligible for return.

23. Pursuant to the Regulation on Distance Contracts, the following are products for which the right of withdrawal cannot be exercised:

Contracts for goods prepared in accordance with the consumer’s requests or personal needs.
Contracts for the delivery of goods that are perishable or likely to expire.
Contracts for the delivery of goods whose protective elements such as packaging, tape, seals, or wrappers have been opened after delivery and whose return is not suitable for health or hygiene reasons.
Contracts for goods that, after delivery, are mixed with other products and cannot be separated by their nature.
Contracts for books, digital content, and computer consumables supplied in a physical medium, where the protective elements such as packaging, tape, seals, or wrappers have been opened after delivery.
Contracts related to services that must be performed on a specific date or during a specific period, such as accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities for entertainment or recreation.
Contracts for services performed instantly in electronic form or for intangible goods delivered instantly to the consumer.

DEFAULT AND ITS LEGAL CONSEQUENCES:

24.If the BUYER defaults on payment when making transactions by credit card, the BUYER accepts, declares, and undertakes that they will pay interest in accordance with the credit card agreement with the cardholder bank and will be liable to the bank. In such cases, the relevant bank may pursue legal action and may claim any arising costs and attorney’s fees from the BUYER. In all circumstances, if the BUYER falls into default due to their debt, the BUYER agrees to compensate the SELLER for any losses and damages incurred as a result of the delayed performance of the obligation.

PAYMENT AND DELIVERY

25.You can make payment by bank transfer or EFT (Electronic Funds Transfer) to any of our ............, ......... bank accounts (TRY).

26.Through our website, you can use any credit card to take advantage of online single-payment or installment options. For online payments, the amount will be charged to your credit card at the end of your order.